Contact

Orders are dispatched within 1-2 working days of receipt and then take an additional 2-3 working days to be delivered to addresses in the United Kingdom. Depending on location or high post volumes, please allow 4-5 working days during busier periods. If we have a problem with dispatching your order we will let you know. Please allow up to 10 working days before contacting us about a missing delivery. If you require your order by a specific date, please make us aware at the time of purchase.

Unfortunately this option is unavailable, if you are having problems with your online order, please call 01725 511700 for advise.

Unfortunately this option is unavailable.

We take site payments via Paypal (you do not need an account) which also supports all major Debit and Credit and AMEX cards. If you are placing your order over the phone we can accept most major payment cards, but not AMEX. We can also accept a cheque payment for phone orders but goods will not be dispatched until the cheque has cleared into our accounts.

If, for whatever reason, you wish to return your order, please send it to us in an unused condition within 14 days of receipt and in original packaging where possible. Please do contact us first using the form on this page, so that we are aware we’ll be receiving the goods. Once received, we will then process the goods and make a refund where appropriate. We cannot refund the postage charges incurred in receiving or returning the goods.Please return goods to:THEATRE SHOP c/o GMG Ltd, Global House, Salisbury Road, Downton, Wiltshire, SP5 3JJ. If your goods are faulty or incorrect then please contact us, using the form on this page, and we can arrange a replacement or refund and send you a Free-post returns address.

Please be aware that all orders are subject to availability, due to large quantities of stock being allocated with priority to the theatre/touring show.

Consequently, the stock levels displayed on our online shop may vary due to the demand from theatres. Because of this, we suggest contacting us through our Contact Form or Office Number, where we can confirm the availability of any items before your order is placed.

If we are unable to fulfil your order, we will contact you within 48 hours to assist you as best we can.

As the official merchandisers, we always try to stay price matched with the theatres that we supply products to. Sometimes, however, theatres will have specific weekly deals and offers that cannot be replicated on the website (in the most part due to our additional packaging costs) and their prices may therefore differ by more or less than ours.